Human Error Reduction Training
Human Error Reduction (HER) Training
This is provided in the form of a one-day seminar.
Most human error is the result of predictable patterns of human behaviour. You will learn a scientific and proven method for managing and reducing the incidence of human error in your operations. This one-day seminar for leaders will provide an understanding of how document and work design can increase the instance of human error in the workplace.
You will gain powerful insights into why human errors occur and how you and your management team can reduce these errors and their resulting impact on your production, quality, safety and costs.
HER Training Content
Understanding systemic and behavioural causes of error
The human brain and errors
Categorisation of errors:
- Learning Gap Errors
- Memory Gap Errors
- Inconsistency Errors
- Application Errors
- Omission Errors
- Decision Errors
Documentation design to reduce errors (e.g. batch records, forms)
Learning strategies to ensure capture and transfer of knowledge
Developing a "corporate memory" to avoid repeating errors
Design of systems and processes to reduce human errors