Connect Academy

Digital Work Instructions

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Many companies find that operators and less effective and make more errors but do not realise that the methods we often use to inform and guide operators in carrying out tasks is actually adding to the problem.


Some standard operating procedures and text-based work instructions cause significant cognitive load. This and the manner in which these documents are often written can cause operators to ignore formal instructions, relying on memory instead.

We believe that the key is creating work instructions that are brain-friendly and easily accessible.  Digital Work Instructions can convey guidance using small amounts of text, images and video. Various types of end-user devices, including tablets and wearable devices such as smart glasses can make important information easily accessible.

Please let us know if you would like us to talk to you about how you can digitalise your work instructions and achieve greater compliance and efficiency.